Return & Refund Policy

Last Updated: May 2026

At Sub Miljaega, customer satisfaction is our priority. Please read our return policy carefully.

Eligibility for Returns

• Returns are accepted within 7 days of delivery
• Returns are only accepted if the product is received in a damaged condition
• Damage must be proven by a clear unboxing video recorded at the time of receiving the parcel

How to Claim

1. Record a clear unboxing video showing the sealed parcel and the damaged item
2. Contact us within 7 days of delivery via our website or social media
3. Share the video as proof
4. Once verified, we will arrange a replacement or refund in PKR

Non-Returnable Conditions

• No video proof provided
• Damage reported after 7 days of delivery
• Items damaged due to misuse after delivery
• Change of mind returns are not accepted

Refund Processing

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via the original payment method or bank transfer in PKR